Getting Started - Calvary IT Access Center

What Is the IT Access Center?

The Calvary IT Access Center is where authorized leaders and admins manage volunteer and staff accounts for secure remote access to church systems. If you've been told you need access, or you received a setup email, this guide will help you get started.

Setting Up Your Password

If an account was created for you, here's how to set your password:

Check your email for a message from the IT team with the subject "Set Your Password".
Click the "Set Your Password" button in the email.
Choose a strong password and confirm it.
Once set, you can log in to the services your team leader has granted you access to.

Didn't receive an email? Check your spam/junk folder first. If it's not there, contact your team leader or IT admin — they can resend the setup link.

Signing In

Once your password is set, signing in depends on your role:

Volunteers & General Users

You do not sign in to this platform. Your leader or admin manages your access for you. Use your credentials to sign in directly to the church services and applications you've been given access to (such as remote desktop, email, etc.).

Leaders, Directors & Admins

If you are a team leader, director, or IT admin, you can sign in to this platform to manage your team's access:

Click "Sign in with Calvary SSO" on the login page.
Authenticate with your Calvary account credentials.
On your first login, you'll watch a short security awareness video (required once per year).
After that, you'll land on your Dashboard and can start managing users.

Security Awareness Video

All leaders and admins must watch a mandatory security awareness video before using the platform. This is a one-time requirement that renews annually.

The video must be watched in full — it cannot be skipped or fast-forwarded.
Do not close the browser tab while the video is playing.
Once completed, you won't be asked again for one year.

Who to Contact

Can't find your setup email	Ask your team leader to resend your password link
Forgot your password	Ask your team leader to send a password reset
Need an account created	Ask your team leader or ministry director
Need access to a new group	Ask your team leader — they'll submit a request
Account is disabled	Contact your team leader or IT admin to reactivate
General IT questions	Contact the IT Admin team